Refund policy

 

Thinking of Returning or Exchanging an Item?

At FISTPUMP, we aim to reduce returns to support sustainability. 

However, we do understand that sometimes items you bought is not quite the right fit. Please do request a return or exchange instead.

Important: Please only return items that were ordered together. Returning items from separate orders may delay your refund.

Return, Refund & Exchange Conditions

  • Contact us within 30 days of receiving your order.
  • We cannot process return, refund, OR exchanges beyond 30 days.
  • Items must be unused, unwashed, undamaged, and returned with its original polybag (plastic bag) and the bag's barcode intact.
  • Returns are processed once the item(s) are received and inspected at our warehouse.
  • Prior shipping costs are non-refundable.

Refund, Returns & Exchanges

  • Return, Refunds, and Exchanges are processed once your item(s) are received and pass warehouse inspection. This could take up to 48H after our warehouse receive the item(s).
  • Refunds may take up to 5–7 business days to appear in your account after processing.
  • Unfortunately, we cannot reserve items for exchange. If the product for exchange is unavailable, a refund will be issued instead.

Factory Defect or Wrong Item Received

  • Contact us within 14 days if you have received a defective or incorrect item/s.
  • We cannot process return, refund, OR exchanges of defective item(s) beyond 14 days.
  • We will review the issue and provide a replacement or refund.
  • Exchange for the same item at no extra cost.

How to Start a Return or Exchange

Follow the instructions on our Return and Exchange Portal found at the footer of our webpage.

Return Shipping Address

A return label or instructions will be sent once your request is approved.

Non-Returnable Items

  • Final sale items
  • Gift cards
  • Items damaged due to misuse, neglect, or accidental damage

We truly appreciate your support. Every purchase helps us continue our mission to:

Look Good | Feel Good | Do Good.

If you have any questions, our team is always happy to help.